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Frequently asked questions

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Forms

Q: Do I have to sign a long term lease?
A: No, only a month-to-month lease. Just let us know at least 7 days in advance before you move out. There is a one month minimum rental.

Q: How do I know what size storage unit I need?
A: Call one of our Customer Service Storage Specialists, they will be more than happy to help you determine what size you need. To get a head start see below for a basic guide to sizes click on the following link; Which size to rent

Q: Do I have to pay a deposit?
A: We do not charge a security deposit. A cleaning deposit may be collect when storing vehicle or other items that might cause stains to the floor.  We only ask that you clean out your unit completely when moving out.

Q: Do you offer 24 hour access?
A:  No. We believe that 24 hour access compromises the security at any facility. Very rarely does anyone actually need 24 hour access. The current gate hours are 7:00 am to 6:30pm everyday except major holidays.

Q: How does your billing cycle work?
A: Upon move in, we pro-rate your first months rent so that subsequent payment will be due on the 1st of the month. We do not send statements. We will soon be offering Automatic Credit Card payments. Simply sign a form when you move in or at anytime and we will process your payment on or around the 1st day of each month. This is a great time saver for tenants and insures that you will never fall into delinquent status. We also accept checks, money orders and cashiers checks.

Q. What do I need to sign to end the rental agreement and move out?
A:  We require a written 7-day notice (Forms). Please remember we do require one month minimum rental. Your unit is rented to the last day of the month. Refunds only for advanced prepaid months.

Q: I purchased lock when I moved in. Should I leave this on my unit when I move out?
A: Please, do not leave the lock on the unit. We do not have keys to anyone's lock, therefore, if we see that a lock is still on the unit, we naturally assume that you are still occupying the unit. We thank you for taking the lock off and leaving the unit clean.

Q: I lost the keys to the lock you sold me, can you open my unit for me?
A: We do not have spare keys to anyone's lock, nor can we cut the lock for you. Typical bolt cutter will not cut disks locks and may damage the door. Unfortunately, you will have to call a locksmith.

Q: How often will my rate increase?
A: We do try our hardest to limit the frequency of increases. You are guaranteed a fixed rate for six months. If the economy or market causes a rise in our expenses, you may incur a minimal increase to your original rental rate. In most cases the amount of increase is $1.00 to $10.00 depending on the size of your unit. You will find this at most self storage facility.

Q: Insurance
A: As stated in your lease A-1 Surfside Self Storage does not carry insurance on your goods. We do have brochures available with information on insurance coverage for you goods. Please see the following link for more information. Tenant Insurance

Q: I need to have my address changed.
A: You can print out a CHANGE OF ADDRESS Forms from the link below. All changes of address must be in writing, signed and either mailed or delivered. Sorry email, fax or by phone changes of address are prohibited under the terms of your Rental Agreement. You must keep your address current under the terms of your Rental Agreement.

Q: Will you help move my things?
A: Sorry, management and employees are prohibited by insurance regulations and cannot help physically move your belongings. However, we do have a referral list at in the office for companies that can help you.

Q: Can I use your electricity?
A: Fire and Building codes prohibit the use of any electrical device in a storage unit.  No storage units have plug receptacles.

Forms:    Forms that you can download.

You will need the Free Adobe Acrobat reader  to open the forms.    

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